Please select the type of product you have to learn where the product info / part number should be located:
Other Part / Accessory: The location varies, but it is normally printed on a small sticker on the back of the product, on a clip, or etched into the product itself.
Sorry! While HyperX does have a Sponsorship / Partner program, we are not currently accepting new submissions. However, this is due to change soon. Please check back here periodically for more information. We will also make an announcement when we start accepting new submissions again.
Separately, our Affiliate Program has been discontinued effective immediately. We know this may come as a surprise, and we truly appreciate all the time, effort, and amazing content you’ve created with us. It truly meant a lot. Final commissions will be processed and paid out end of February.
While this program is wrapping up, this isn’t goodbye. We’re actively exploring potential opportunities for future programs. If a new affiliate or creator program launches, our Discord server will be the first place we share the news, so we encourage you to stay tuned there for updates!
Chat with us
North America: Monday through Friday 8am - 4pm PST
USA/Canada Customer Care: +1(888) 484-9335
USA/Canada Technical Care:+1(844) 464-9737
Asia Pacific: Monday through Friday 9am - 4pm GMT +8
Australia: +61 280318276, Monday to Friday 08:00 - 17:00 GMT +8
New Zealand: +64 99129078, Monday to Friday 08:00 - 17:00 GMT +8
China: +86 400-819-1281(Local), 800-990-7611, Monday to Friday 08:00 - 18:00 GMT +8
Hong Kong: +852 800-938-799, Toll-free, Monday to Friday 08:00 - 17:00 GMT +8
India: +91 1800-258-7160, Toll-free, Monday to Friday 09:00 - 17:30 GMT +5.5
Indonesia: +62 2150-851-721, Monday to Friday 8:00 to 17:00 GMT +8
Japan: +81 800-600-0098, Toll-free, Monday to Friday 08:00 - 17:00 GMT +8
Korea: +82 7047-695-064, Monday to Friday 8:00 to 17:00 GMT +8
Malaysia: +60 1800-180-108, Toll-free, Monday to Friday 08:00 - 17:00 GMT +8
Singapore: +65 800-852-8440, Toll-free, Monday to Friday 08:00 - 17:00 GMT +8
Thailand: +66 245-900-13, Monday to Friday 08:00 - 17:00 GMT +8
Taiwan Region: +886 800-521-208, Toll-free, Monday to Friday 8:00 to 17:00 GMT +8
Other Asia countries/regions: +65 6577-1197 Toll Call, Monday to Friday 08:00 - 17:00 GMT +8
Latin America: Monday through Friday 8am - 4pm PST
Argentina:+54 800 345 9137 (sin costo)
Mexico:+52 01-5510361139
Uruguay:+598 29041047
Brasil: Monday through Friday 7am - 2pm PST
Europe,Middle East & Africa: Monday through Thursday 9am-4pm GMT & Friday 9am-2pm GMT
Our phone lines are currently unavailable for these regions. Please start a chat or message us on social media for assistance, thanks.
Contact Support Page
Reach out to us through Social Media:
Facebook
X
Line:
To ensure you’re purchasing genuine HyperX merchandise, we recommend shopping through our authorized retailers. You can find a trusted retailer near you by visiting our Store Locator page:
To customize lighting, DPI, macro settings, and more, download HyperX NGENUITY software at:
Does the Haste 2 Pro support dust or water resistance?
It does not! Please do not test this in any method or else it will void your warranty.
The default polling rate is 1k polling rate.
Enable 4k Wireless Polling Rate
1. Power off the mouse completely.
2. Press and hold the DPI button.
3. While holding the DPI button, switch the mouse to 2.4G mode. The wheel LED will fast-blink green four times.
To revert to the default 1k polling rate, follow the same procedure. The wheel LED will fast-blink green two times.
To force the mouse to connect via Instant Pair to a compatible system:
Move the mouse power switch to “OFF”.
Hold the “Back Button” on the mouse.
While holding the Back Button, move power switch to “2.4G”.
The mouse will blink Orange four times when successfully connected to the compatible system via Instant Pair. If it fails, it will connect back to the USB dongle and blink White four times.
Conversely, to force the mouse to connect via the USB dongle:
Move the mouse power switch to “OFF”.
Hold the “Forward Button” on the mouse.
While holding the Forward Button, move the power switch to “2.4G”.
The mouse will blink White four times when successfully connected to the USB dongle. If it fails, it will connect back to the Instant Pair compatible system and blink Orange four times.
To reset the mouse's Instant Pair pairing table:
Clear the Laptop's pairing table first.
On the compatible OMEN laptop it's paired to via Instant Pair, go into NGENUITY.
Go into NGENUITY Settings.
Find the mouse in the device list, and click Forget Device.
Clear the mouse's pairing table:
Also inside of Settings, click Reset to Default.
Alternatively, you can trigger a Factory Reset of the mouse by holding down both the Scroll Wheel and DPI button for 5 seconds, until it flashes twice.
All pairing tables should be cleared, allowing you to re-pair the mouse via Instant Pair.
The Pulsefire Haste 2 Pro has one onboard memory profile for storing a configuration from NGENUITY.
Saved settings will remain in memory until either:
Being overwritten within NGENUITY -> [Save to Mouse].
A factory reset is performed.
On-board mouse settings will carry over onto any system the mouse is used on e.g. PC, Mac, Console, Linux, etc.
If you happen to get a replacement USB dongle and don't know how to pair, follow the steps below!
Select 2.4G for the connection type.
Hold the Left Mouse Button & Right Mouse button + DPI Button at the same time until the mouse flashes Orange.
Unplug/Plug in the USB dongle into your system.
You will see the Orange light change to a RGB cycle, indicating it was a successful pairing.
If you are using the Pulsefire Haste 2 Pro on a Windows 11 system, and your lighting controls are not responding, Windows Dynamic Lighting (WDL) may be enabled. This will override any NGENUITY lighting controls and behavior, as long as the mouse is connected to the PC. Please check if WDL is enabled for Haste 2 Pro and disable it.
Pulsefire Haste 2 Pro Firmware Update
Exit NGENUITY from the System Task Bar on the bottom left corner (Right Click -> Exit).
If NGENUITY is not installed nor running on your system, proceed to Step 2.
Connect the Mouse to the PC via the USB cable.
Run the Mouse updater file and press Update. Press OK upon completion and close the updater.
The Mouse updater is labeled in "11xx" format.
Connect the USB dongle to the PC.
Run the Dongle updater file and press Update. Press OK upon completion and close the updater.
The Dongle updater is labeled in "41xx" format.
Microphone Specifications
Element - Gold-sputtered externally-polarized condenser
Diameter of Diaphragm - 1"
Polar Pattern(s) - Cardioid
Frequency Response - 20Hz~20kHz
Sensitivity - -38+/-3dBV (1V/Pa at 1kHz)
Maximum input sound level - 140dBSPL (THD 1%@1kHz)
Noise (RMS) - -118dBV (A-weighting)
Dynamic range - 123dB
Signal-to-noise ratio - 75dB
Output Impedance - 160ohms
Phantom Power Requirements - 48V DC, 3mA typical
Connections and Features
Controls:
Passive Attenuation Device (PAD) -10dB
High-pass filter -3dB@80Hz, -12dB/Oct.
Connection Type - Balanced 3-pin XLR male
Physical Specifications
Weight (Microphone) - 376g
Weight (Shock Mount and Pop Filter) - 127g
Total Weight - 503g
Dimensions - 134L*102W*209H(mm)
The HyperX ProCast has a cardioid pickup pattern, with the area directly in-front of the microphone element being the most sensitive to sound. This is useful for reducing the pickup of background or other unwanted sounds as well as controlling feedback when monitoring with speakers.
1. Screw the microphone's adjustable mount onto a stand or arm with a 3/8" or 5/8" thread.
2. If recording vocals, use of the included pop filter is recommended. Snap the pop filter to the front of the shock mount to attach it to the microphone. Position the microphone so that its front, indicated by the HyperX logo, faces the sound source to be recorded.
A. Condenser capsule
B. Shock mount
C. 3-pin XLR Output Connector
D. Stand mount with tilt adjustment
E. -10dB PAD Switch
F. 80Hz high-pass filter switch
G. Snap on pop filter
When not in use, it is recommended that the microphone be stored in a dry environment and covered with a plastic bag to prevent dust or other particles from reaching the capsule.
-110 dB PAD
0dB -10dB PAD off
-10dB -10dB PAD on
Switching on the -10dB PAD (passive attenuation device) will increase the microphone's headroom by 10dB by reducing the signal level of the microphone before it reaches the microphone's electronics. This allows for recording louder sound sources without overloading the microphone's electronics and causing distortion.
80Hz HIGH-PASS FILTER
80Hz high-pass filter on
80Hz high-pass filter off
Switching on the 80Hz high-pass filter will filter out rumble or other unwanted low frequencies from the microphone's output. The filter will reduce the output level by 3dB at 80Hz and roll off at a rate of 12dB per octave.
Please ensure that phantom power is powered off before connecting or disconnecting the microphone.
1. Use an XLR cable to connect the microphone's output to a balanced XLR input with phantom power.
2. Switch the XLR input's phantom power on. Phantom power is required for the HyperX ProCast to function. This can be provided by the audio input device or a separate in-line power supply.
If you are unsure how to toggle phantom power on your audio input device or in-line power supply, please consult their respective product manuals.
While you can use a wide number of audio interfaces with the ProCast, please confirm your intended audio interface meets the minimum operating specifications for intended mic functionality.
The audio interface will need to be capable of supplying +48V phantom power, and at least 60dB of what’s normally advertised / listed as “gain range." If you also see an advertised value for “dynamic range," normally also in dB units, this is not the specification you need to look at when verifying compatibility.
While you can try using an audio interface with a lower gain range, you may encounter audio performance issues.
Please also note that some in-line mic pre-amps which require +48V phantom power themselves do not pass phantom power along to the mic, and thus cannot be used with the ProCast.
Check your pre-amp's manual for clarification on if it also passes phantom power through to the microphone.
NGenuity (discontinued/legacy software)
Gigabyte RGB Fusion 2.01
MSI Afterburner 2
1.After implementing code improvements, there's a small chance memory modules won't be detected with some system configurations. Peripherals will work as intended and with no conflict when running it alongside NGENUITY (May release and up).
2. The crashes are caused by RivaTuner Statistics Server, and NGENUITY isn't the only software affected. To stop the crashes, make sure to use the latest (to date) MSI Afterburner, version 4.6.4 Beta 2 Build 16079, which comes with the latest version of RTSS, ver v7.3.2. If you're still experiencing crashes, try opening RTSS and adding an individual Application Profile for NGENUITY, setting the On-Screen Display Support to OFF, Application Detection Level to None, then go into Setup and Reset Cache. This should stop RTSS from doing Direct3D injection with NGENUITY, and stop the crashes.
Follow these steps if NGENUITY is not detecting a product on your system:
1. Unplug and reinsert the device using a direct USB port.
2. Restart Software (fully exit via system tray).
3. Disable anti-virus and anti-cheat programs on your system.
4. Perform a hardware reset of the peripheral.
5. Reset the system and reinstall device drivers.
6. Power off system and reboot.
7. Perform a fresh install of NGENUITY software.
8. Try it on another system and test it with the recommended software disabled.
Stand alone installer for HyperX NGENUITY *Legacy* software version 5.2.8.1 -NGENUITY *Legacy* is not compatible with the new version of NGENUITY, both versions should not be installed on your system at the same time. -We appreciate all the suggestions, but this software version won't be updated further. -For use with products that are compatible with this version only. Please contact support if you have any questions before installing this version
First, take a look on the underside of the mouse, meaning the part that normally makes contact with / faces your desk. Normally, there is a sticker somewhere, which contains a part number and usually the product name next to it. 4Pxxxx is the most common structure but it may start with something else. Significantly older models may instead start with "KHX-" or "HX-" alongside a number starting with "3500xx".
If you see an indent in the mouse that looks like it was supposed to hold a sticker, but do not see the sticker, the sticker may have fallen off.
1. Plug the mouse into different USB ports.
Test the ports on the front and rear of the case
Switch between USB 2 and USB 3 ports
Remove any USB hubs if you are using them.
2. Perform a factory reset on the mouse. The onboard memory will be cleared and all settings will revert back to default.
Hold the DPI + mouse wheel button down for 5 seconds until the LEDs flash
Properly maintained, your monitor can run for many years. These instructions provide steps you can
perform to keep your monitor in the best condition.
Maintenance guidelines
Follow these instructions to enhance the performance and extend the life of the monitor.
Do not open the monitor cabinet or attempt to service this product yourself. Adjust only those controls that are covered in the operating instructions. If the monitor is not operating properly or has been dropped or damaged, contact an authorized HP dealer, reseller, or service provider.
Use only a power source and connection appropriate for this monitor, as indicated on the label or back plate of the monitor.
Be sure that the total ampere rating of the products connected to the outlet does not exceed the current rating of the AC outlet and that the total ampere rating of the products connected to the cord does not exceed the rating of the cord. Look on the power label to determine the ampere rating (AMPS or A) for each device.
Install the monitor near an outlet that you can easily reach. Disconnect the monitor by grasping the plug firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord.
Turn the monitor off when it is not in use and use a screen saver program. Doing this can substantially increase the life expectancy of the monitor.
NOTE: A burned-in image on the monitor is not covered under the HP warranty.
Never block the slots and openings of the cabinet or push objects into them. These openings provide ventilation.
Do not drop the monitor or place it on an unstable surface.
Do not allow anything to rest on the power cord. Do not walk on the cord.
Keep the monitor in a well-ventilated area, away from excessive light, heat, or moisture.
Cleaning the monitor
Use these instructions to clean your monitor when necessary.
Turn off the monitor and unplug the power cord from the AC outlet.
Disconnect any external devices.
Dust the monitor by wiping the screen and the cabinet with a soft, clean antistatic cloth.
For more difficult cleaning situations, use a 50/50 mix of water and isopropyl alcohol.
IMPORTANT: Do not use cleaners that contain petroleum-based materials such as benzene, thinner, or any volatile substance to clean the monitor screen or cabinet. These chemicals might damage the monitor.
IMPORTANT: Spray the cleaner onto a cloth and use the damp cloth to gently wipe the screen surface. Never spray the cleaner directly on the screen surface. It can run behind the bezel and damage the electronics. The cloth should be moist, but not wet. Water dripping into the ventilation openings or other points of entry can cause damage to the monitor. Allow the monitor to air-dry before use.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores.
Shipping the monitor
Keep the original packing box in a storage area. You might need it later if you ship the monitor or move.
Refresh rate refers to the capability of a monitor to show multiple frames per second. It is typically measured in Hz ("Hertz"), where a monitor with a 60Hz refresh rate refreshes the displayed image 60 times per second.
If the refresh rate of your monitor is less than the frame rate sustained by your GPU, you may experience image problems like tearing. While there are usually options available to limit the frame rate produced by your GPU, in doing so, you lose out on the previously mentioned benefits of a higher frame rate.
As such, many modern monitors now offer higher frame rates above the classic 60Hz. Some commonly supported higher refresh rates are 75Hz, 100Hz, 120Hz, 144Hz, 165Hz, 240Hz, and even as high as 360Hz. Moving from a 60Hz display to a 144Hz normally offers a significant improvement in viewing experience, assuming your GPU can maintain a matching frame rate.
Sometimes "response time" is evaluated in terms of MPRT (Moving Picture Response Time). This is not a measurement of how fast a pixel changes color, but rather for how long a pixel is continuously visible. Even when a pixel finishes changing color, it can remain in that same state until the next time the screen refreshes. It's commonly used when trying to represent visible motion blur caused by this persistence. It is often limited by refresh rate, but specific blur reduction technology can often lower it further.
One such blur reduction method is to simply strobe the backlight, i.e., turn it off after the image is displayed, then turn it back on when the screen fully refreshes again. This specific method affects overall screen brightness (less time illuminated leads to a dimmer picture) but effectively reduces image ghosting and afterimage issues. It also creates a generally smoother picture from a visual standpoint.
Some monitors offer an "MPRT" mode which signifies how the blur reduction technology is applied. In many instances, the mode it is set to can affect other monitor performance characteristics, such as brightness (as noted above).
Panel Types Like TVs, different types of monitors use a variety of specifications to provide either similar or specific purposes.
TN (Twisted Nematic) Popular budget-wise, TN panels are generally favored for gaming due to high refresh rates and low pixel response times for gamers that want the least amount of latency during their experience.
IPS (In-Plane Switching) Mainly geared towards professional usage related to creatives and color accuracy, IPS provides higher color, brightness, and viewing angles performance. Compared to the TN, it has a higher response time.
VA (Vertical Alignment) A panel that stands in between TN and IPS. VA supports per-pixel dimming, providing a better contrast experience. VA panels come with better viewing angles and color reproduction versus TN, but they trade off a higher response time. Compared to IPS it may have somewhat less color accuracy and can be outperformed latency-wise.
OLED (Organic Light-Emitting Diode) OLEDs are fixed-pixel displays where each pixel illuminates itself. Compared to LCDs, a backlight is required and will not display a perfect black visually. OLED can potentially achieve color and brightness to realistic aspects. It can also run well with high refresh rates and low-latency response time. This panel is not budget friendly and can be prone to burn-in by design.
Short for picture element, a pixel is a single point in a graphic image. Monitors display pictures by dividing the display screen into thousands (or millions) of pixels, arranged in rows and columns. The pixels are placed close together so that they appear connected.
A full pixel is a combination of one red, one green, and one blue sub-pixel.
Frame Rate Monitors operate by flashing dozens of still images ("frames") one after the other, creating the illusion of movement. “Frame rate” refers to how many frames per second ("FPS") your graphics card ("GPU") is sending to your monitor.
The more frames per second your graphics card sends, the smoother your gameplay can potentially look (less movement in between frames). Refresh Rate Refresh rate refers to the capability of a monitor to show multiple frames per second. It is typically measured in Hz ("Hertz"), where a monitor with a 60Hz refresh rate refreshes the displayed image 60 times per second.
If the refresh rate of your monitor is less than the frame rate sustained by your GPU, you may experience image problems like tearing. While there are usually options available to limit the frame rate produced by your GPU, in doing so, you lose out on the previously mentioned benefits of a higher frame rate.
As such, many modern monitors now offer higher frame rates above the classic 60Hz. Some commonly supported higher refresh rates are 75Hz, 100Hz, 120Hz, 144Hz, 165Hz, 240Hz, and even as high as 360Hz. Moving from a 60Hz display to a 144Hz normally offers a significant improvement in viewing experience, assuming your GPU can maintain a matching frame rate.
A full pixel defect is a bright white dot or very noticeable black dot on the display. No full pixel defects are allowed per HyperX monitor specification.
A sub-pixel defect is also referred to as a dot defect.
Bright dot sub-pixel defects are permanently "on", displaying a colored red, green, or blue spot on the display at all times.
Dark dot sub-pixel defects are permanently "off", displaying a black dot on the display at all times.
A different type of defect caused by microscopic contaminants within the manufacturing process can also be found. Contamination results in a dark "stain" covering one or several sub-pixels. They are not pixel or sub-pixel defects per se. No contamination is allowed under HyperX policy.
Dark sub-pixel defect - In this image, a dark spot on a white background results from a green sub-pixel, which is in the "off" or dark state.
Bright sub-pixel defect - In this image, a bright spot on a black background is caused by sub-pixels (in this case, a red sub-pixel) in the "on" state.
Debris trapped within the LCD structure can result in dark spots, but under magnification these are distinguished from an "off" sub-pixel, as the shape of the contaminating particle is visible.
Response time in the context of monitors generally refers to how much time it takes for a pixel to change color. It is often used in the context of shifting color from black to white to black again. However, there are other ways of measuring it. For instance, gray to gray transition (GtG) measurements (often used for gaming monitors specifically) track how long it takes for a pixel to transition between one gray level to another (commonly 10% to 90%). GtG measurements are evaluated as an average across different transitions. This response time is faster than the traditional BWB response time and offers some insight into the most basic layer of pixel response time.
Sometimes "response time" is evaluated in terms of MPRT (Moving Picture Response Time). This is not a measurement of how fast a pixel changes color, but rather for how long a pixel is continuously visible. Even when a pixel finishes changing color, it can remain in that same state until the next time the screen refreshes. It's commonly used when trying to represent visible motion blur caused by this persistence. It is often limited by refresh rate, but specific blur reduction technology can often lower it further. Some monitors offer an "MPRT" mode which signifies how the blur reduction technology is applied. In many instances, the mode it is set to can affect other monitor performance characteristics, such as brightness. Modern LCD displays usually exhibit a response time under 10ms (for B-W-B transitions). Lower is better here, as it cuts down on some common image issues like "ghosting" and blurring. GtG response times usually measure under 5ms, with higher end monitors offering close-to or even sub-1ms GtG.a
Some monitors are designed with In-Plane Switching (IPS) display technology, which provides ultrawide viewing angles and advanced image quality. Though suitable for many applications, this panel technology is not suitable for static, stationary, or fixed images for long periods of time, unless you use screen savers.
Applications with static images can include camera surveillance, video games, marketing logos, and templates. Static images can cause image retention damage that could look like stains or watermarks on the monitor's screen.
Image retention damage on monitors that are in use 24 hours per day is not covered under the HP warranty.
To avoid image retention damage, always turn off the monitor when it is not in use, or use the power management setting, if supported on your computer, to turn off the monitor when the computer is idle.
Monitors operate by flashing dozens of still images ("frames") one after the other, creating the illusion of movement of the images across the screen. However, "frame rate" is not a direct property of a monitor. Rather, “frame rate” directly refers to how many frames per second ("FPS") your graphics card ("GPU") is sending to your monitor. The more frames per second your graphics card sends, the smoother your gameplay can *potentially* look (less change in between frames).
First, take a look on the underside of the microphone stand, meaning the part that normally makes contact with the desk. Normally, there is a sticker somewhere, which contains a part number and usually the product name next to it. 4Pxxxx is the most common structure but it may start with something else. Significantly older models may instead start with "KHX-" or "HX-" alongside a number starting with "3500xx".
If you see an indent in the stand that looks like it was supposed to hold a sticker, but do not see the sticker, the sticker may have fallen off.
Another place to look is the bottom or back of the microphone itself, near any of the ports the mic may have. You're looking for the same kind of info as what would have been on the underside of the stand above. As before, if you see a small indent that looks like it might have held the sticker but you don't see one, the sticker may have fallen off.
HyperX Pudding Keycaps 2 Overview
A. HyperX Pudding Keycaps 2
B. Keycap removal tool
HyperX Pudding Keycaps 2 Keycap Size
*Shift, PG UP, and PG DN keycaps are provided to fit most 65% and 75% keyboard layouts. See Overview.
No. The Vibration function is controlled by the Xbox System/PC itself. Microsoft Support Link on how to turn on/off rumble: https://support.xbox.com/en-us/help/hardware-network/accessories/change-controller-vibration-xbox-one-windows-10
First, take a look on the underside of the controller, meaning the part that normally faces the floor when you are using it. Normally, there is a sticker somewhere, which contains a part number and usually the product name next to it. 4Pxxxx is the most common structure but it may start with something else. Significantly older models may instead start with "KHX-" or "HX-" alongside a number starting with "3500xx".
If you see an indent in the controller that looks like it was supposed to hold a sticker, but do not see the sticker, the sticker may have fallen off.
First, for wired earbuds, take a look on volume control segment of the cable. Normally, there is a sticker or etching somewhere there, which contains a part number and usually the product name next to it. 4Pxxxx is the most common structure but it may start with something else. Significantly older models may instead start with "KHX-" or "HX-" alongside a number starting with "3500xx".
If you see an indent that looks like it was supposed to hold a sticker, but do not see the sticker, the sticker may have fallen off.
For wireless earbuds, the first place to look is actually the charging case. Open the lid, and you may see a sticker / etching of the product info either next to where the earbuds slot in, or on the underside of the lid. If you don't see it there, check all around the outside of the case as well. You're looking for the same kind of info as what would have been on the cable sticker above. As before, if you see a small indent that looks like it might have held the sticker but you don't see one, the sticker may have fallen off.
Wireless buds may also have the info sticker on them, or etched into the buds, directly. If you still haven't found the info for your wireless buds, take a close look at each earbud in a well-lit area.
Cloud Mix Buds 2 Overview
A. Charging contacts
B. IR Proximity sensor
C. Microphones
D. Touch sensor
E. Charging case
F. Charging case status LED
G. Charging case button
H. USB-C port
I. Low latency USB dongle
J. USB dongle Status LED
K. USB dongle button
L. Extension adapter
M. Ear tips (large, small)
N. USB-C to USB-A Cable
Cloud Mix Buds 2 Using the Touch Controls
The following media controls are available when using Bluetooth® or the low latency
USB dongle:
The following phone controls are available when using Bluetooth®:
Note: Touch control functionality can vary between devices and apps
Cloud Mix Buds 2 Muting the Microphones When Using the Low Latency USB Adapter
Press the USB adapter button to mute/unmute the low latency USB adapter’s microphone audio. The USB adapter status LED will breathe red when the microphone audio is muted.
Cloud Mix Buds 2 Connecting the Low Latency USB Adapter
1. Connect the low latency USB adapter to your mobile device, PC, or video game console. The USB adapter status LED will begin flashing white. When not being used with a mobile device, it is recommended that the included extension adapter and USB-C to USB-A cables be used.
2. When the earbuds are powered on, they will automatically connect to the USB adapter, and the USB adapter status LED will be solid white. Cloud MIX Buds 2 will prioritize connecting to the USB adapter and will automatically switch from Bluetooth® if the low latency connection becomes available.
3. To manually switch connections between the low latency adapter and Bluetooth®, long-press the USB adapter button for 3 seconds. When earbuds are connected to a Bluetooth® device, the USB adapter status LED will show breathing blue.
Cloud Mix Buds 2 Powering on and off the Earbuds
To power on the earbuds, open the charging case.
The charging case status LED will show the battery level of the earbuds.
To power off the earbuds, return them to the charging case and close the lid. The case LED will turn off.
Cloud Mix Buds 2 Charging
It is recommended that the earbuds and charging case be fully charged before first use.
To charge the earbuds, place them in the charging case and close the lid.
If the charging case is not connected to a power source, the charging case status LED will show which earbuds are charging.
To charge the charging case, connect a power source to the USB-C port on the bottom of the case. The charging case status LED will flash the current battery level.
The LED will then breath to indicate the charging status until turning solid, indicating a full charge.
Once fully charged, if the charging case’s lid is opened or the button is pushed, the LED will turn off.
Cloud Mix Buds 2 Pairing the Earbuds
If you have not already done so, remove the blue stickers from the charging contacts on the earbuds.
With the earbuds inserted, open the lid of the charging case.
Press and hold the charging case button for 3 seconds. The charging case status LED will begin flashing blue.
On your Bluetooth® enabled device, search for and connect to “HyperX Cloud MIX Buds 2”. Once connected, the charging case status LED will turn solid blue and fade off, returning to the battery level indication.
Cloud Mix Buds 2 Checking the Charging Case Battery Level
Open the lid of charging case
When at least one earbud is inserted into the case the LED will indicate the battery level of the lowest earbud with Breathing effect.
Press the button of charging case
Press the charging case button and the LED will indicate the charging case battery level with Solid-Fade effect. (Less than 5% will be Blinking effect)
Setting up with PlayStation 5
1. Connect the wireless USB adapter to the PlayStation 5 console.
2. Go to the home page and select Settings > Sound
3. Under Microphone, set the following:
Input Device to USB Headset (HyperX Cloud II Wireless)
4. Under Audio Output, set the following:
Output Device: USB Headset (HyperX Cloud II Wireless)
Output to Headphones: All Audio
Setting up with PlayStation 4
1. Set Input Device to USB Headset (HyperX Cloud II Wireless)
2. Set Output Device to USB Headset (HyperX Cloud II Wireless)
3. Set Output to Headphones to All Audio
4, Set Volume Control (Headphones) to maximum
Cloud II Wireless (PC) Setup
1. Connect the wireless USB adapter to the PC.
2. Power on the headset.
3. Right-click speaker icon > Select Open Sound settings > Select Sound Control Panel
4. Under the Playback tab, click on “HyperX Cloud II Wireless” and click on the Set Default button.
5. Right-click on “HyperX Cloud II Wireless” and click on Configure Speakers
6. Select 7.1 Surround as the speaker configuration and click next.
7. Under the Recording tab, click on “HyperX Cloud II Wireless” and click on the Set Default button.
8. Under the Playback tab, verify that “HyperX Cloud II Wireless” is set as Default Device and Default Communication Device. Under the Recording tab, verify that “HyperX Cloud II Wireless” is set as Default Device.
Cloud II Wireless Controls
Status LED
Power / 7.1 Surround Sound button
Hold for 3 seconds to power the headset on/off
Press to toggle 7.1 Surround Sound* on/off
*Virtual 7.1 surround sound outputs as a 2 channel stereo signal to be used with stereo headphones.
Mic mute / mic monitoring button
Press to toggle mic mute on/off
LED On – Mic muted
LED Off – Mic active
Hold for 3 seconds to toggle mic monitoring on/off
Volume wheel
Scroll up and down to adjust the volume level
WARNING: Permanent hearing damage can occur if a headset is used at high volumes for extended periods of time
Cloud II Wireless LED indicator
You may just need to re-pair the headset to the USB dongle.
Follow the steps below to pair them together.
1. While the headset is powered off, hold down the power button until the headset status LED starts blinking red/green rapidly. The headset is now in pairing mode.
2. While the USB adapter is plugged in, use a small tool (e.g. paper clip, SIM tray ejector, etc.) to hold down the button inside the pinhole on the USB dongle until the dongle LED starts blinking rapidly. The USB dongle is now in pairing mode.
3. Bring the headset close to the dongle. Wait until both the headset LED and the USB dongle LED are solid. The headset and USB dongle are now paired together.
Cloud II Wireless Firmware Update 4100 Download Firmware
If your headset seems to stop working after the update, you may need to re-pair the headset to the USB dongle.
Charging the Headset
It is recommended to fully charge your headset before first use.
When charging the headset, the headset status LED will indicate the current charge status
Wired charging
To charge the headset via wired, plug the headset to a USB port with the USB charge cable.
Manually Pairing the Headset and USB Adapter
The headset and USB adapter are automatically paired together out of the box. But if the manual pairing is needed, follow the steps below to pair the headset and USB adapter.
1. While the headset is powered off, hold down the power button until the headset status LED starts blinking red/green rapidly. The headset is now in pairing mode.
2. While the USB adapter is plugged in, use a small tool (e.g. paper clip, SIM tray ejector, etc.) to hold down the button inside the pinhole until the USB adapter LED starts blinking rapidly. The USB adapter is now in pairing mode.
3. Wait until both the headset LED and the USB adapter LED are solid. The headset and USB adapter are now paired together.
Cloud II Core Wireless Volume Wheel
Scroll up and down to adjust the volume level
WARNING: Permanent hearing damage can occur if a headset is used at high volumes for extended periods of time.
Go to hyperx.com/ngenuity to download the NGENUITY software. NGENUITY software features include:
DTS Headphone:X
Adjustable EQ settings
Adjustable auto shut-off behavior
Battery level indicator
A, Status LED
B. Power Button
C. Mic mute/ mic monitoring button
D. Volume wheel
E. USB-C charge port
F. Microphone port
G. Detachable microphone
H. USB wireless dongle
I. Dongle pairing pinhole.
J. Dongle status LED
K. USB-C charge cable
Wireless Dongle Method
1. While the headset is off, hold the power button until the headset status LED starts blinking red/green rapidly.
2. While the wireless dongle is plugged in, use a small tool to hold down the pairing button inside the pin hole until the dongle LED starts blinking rapidly. The USB dongle is now in pairing mode.
3. Wait until both the headset LED and dongle LED are solid. The headset and wireless dongle are now paired together.
NOTE: The headset will lose pairing with the HP OMEN system after the headset pairs with the dongle, if it was previously paired. You may wish to pair to the HP Omen dongle through NGENUITY, if you possess an HP OMEN version of the headset. Follow the above instructions for non-HP OMEN versions of the headset.
Pairing to HP OMEN USB dongle
1. Open NGENUITY.
2. Plug in the optional, external USB dongle which came with the headset.
3. If USB wireless dongle is plugged into supported HP OMEN system, NGENUITY will prompt user if they want to pair the headset to the dongle or continue to use direct system connection.
4. If “Pair with Dongle” is selected, software will instruct user how to manually pair the headset and USB wireless dongle together.
5. When USB wireless dongle is connected to a supported HP OMEN system, it will be listed as a “Headset (external)” device under “Connected Hardware."
*Supported only on compatible HP OMEN systems and a compatible Cloud II Core Wireless version.
Usage with HP OMEN System
1. Power on the HP OMEN system
2. Power on the headset. The headset will automatically connect to the system.
Cloud II Core Wireless Setting up with PlayStation 5
1. Connect the wireless dongle to your device.
2. Power on the headset
3. Go to the home page and select Settings > Sound
4. Microphone: Input Device: USB Headset "HyperX Cloud II Core Wireless"
5. Audio Output: Output Device: USB Headset "HyperX Cloud II Core Wireless"
6. Output to Headphones: All Audio
Go to hyperx.com/ngenuity to download the NGENUITY software.
NGENUITY software features include:
RGB Lighting customization.
Adjustable auto-shut-off behavior.
Battery level indicator.
*Note: Support may vary between NGENUITY and NGENUITY beta.
Use NGENUITY for:
Instant Pair functionality
Basic audio controls
Lighting controls
Onboard save to headset customizations
Includes lighting and the auto-off setting
Use NGENUITY beta for:
Audio engine for spatial audio and mic processing effects
Slide the headset wireless mode switch to the WiFi symbol.
Connect the USB wireless dongle to your device.
Power ON the headset.
Power on the gaming laptop.
Locate the Wireless Module.
Open the OMEN laptop screen. Identify the wireless receiver module located on the top right corner of the screen bezel.
Set the Headset to Adapter Mode.
Slide the connection mode switch on the headset to WiFi symbol. With the headset in adapter mode, hold down the power button to power it on (Searching Mode).
Note: The headset does not need to be in pairing mode for this step.
Position the headset.
Place the headset within 20 centimeters (8 inches) of the OMEN laptop.
Wait for Automatic Pairing.
The headset should automatically pair with the laptop within a few seconds.
If pairing does not occur:
Turn the headset off, then back on while keeping it close to the laptop.
Ensure the laptop is powered on and not in sleep mode.
Confirm the headset is sufficiently charged.
Unplug the USB wireless dongle if the headset is connecting to the dongle instead of the laptop.
Confirm the Connection
Listen for a confirmation tone or check the LED indicator on the headset.
To verify, play audio on the laptop and confirm it is routed through the headset.
NOTES:
After completing Instant Pair, the headset will default to the Instant Pair connection in adapter mode.
After completing Instant Pair, double press the power button to switch between OMEN gaming laptop connection or the USB wireless dongle connection.
Press both the power and multifunction buttons to toggle RGB LEDs on / off.*
*Software required to customize RGB colors and lighting effects.
Single press: Play / Pause, Answer Call
Double press: Skip Track, End Call, Reject Call
Triple Press: Previous Track
Long Press (2 seconds): Activate Voice Assistant
Note: Button functionality can vary between devices and apps.
Right-click on the sound icon in the system tray and select Sound Settings.
Set the output device to Headphones (HyperX Cloud Flight 2 Wireless).
Set the input device to Microphone (HyperX Cloud Flight 2 Wireless).
Power on / off: Hold button for 2 seconds to power headset on / off.
Battery level status: Press button to check the battery level. The status LED will automatically turn off to conserve battery life.
Battery Level | Headset Status LED |
61% to 100% | Solid-fade Green |
21% to 60% | Solid-fade Yellow |
10% to 20% | Solid-fade Red |
< 10% | Short-blink Red |
Connection switch: When paired with OMEN gaming laptops, double press button to switch between OMEN gaming laptop connection and USB wireless dongle connection.
It is recommended to fully charge your headset before first use.
Charge Status | Status LED |
Fully Charged | Solid Green |
61% - 99% | Breathing Green |
21% - 60% | Breathing Yellow |
< 20% | Breathing Red |
Status | Adapter Mode | Bluetooth Mode |
Pairing | Fast blinking white | Fast blinking blue |
Searching | Blinking white | Blinking blue |
Connected | Solid-fade white for 5 seconds | Solid-fade blue for 5 seconds |
First, take a look on the underside of the headband, meaning the part that normally makes contact with the top of your head. Normally, there is a sticker somewhere, which contains a part number and usually the product name next to it. 4Pxxxx is the most common structure but it may start with something else. Significantly older models may instead start with "KHX-" or "HX-" alongside a number starting with "3500xx".
If you see an indent in the headband that looks like it was supposed to hold a sticker, but do not see the sticker, the sticker may have fallen off.
Another place to look is beneath each ear pad, on the underlying ear cup next to each driver (headset speaker). Pull off both earpads from the headset. All of our headset models have detachable earpads, with most just slipping out of a small groove in each earcup. Once the earpads are removed, take a look for any stickers that were previously covered by the earpads. You're looking for the same kind of info as what would have been on the headband sticker above. As before, if you see a small indent that looks like it might have held the sticker but you don't see one, the sticker may have fallen off.
Power button
Hold button for 3 seconds to power headset on/off
Press button once to see the battery level status on the status LED
The status LED will automatically turn off after 5 seconds to conserve battery life
Charging the Headset
It is recommended to fully charge your headset before first use.
When charging the headset, the headset status LED will indicate the current charge status.
*Headset will play a beep notification (hi-low-hi-low) when the battery level is less than 10%.
Wired charging
To charge the headset, plug the headset to a USB port with the included USB-C charge cable.
1. Go to the home page and select Settings > Sound
2. Under Microphone, set the following:
• Input Device to USB Headset (HyperX Cloud Core Wireless)
3. Under Audio Output, set the following:
• Output Device: USB Headset (HyperX Cloud Core Wireless)
• Output to Headphones: All Audio
4. Under Volume, set Headphones slider to maximum level.
Setting up with PC
1. Connect the wireless USB adapter to the PC.
2. Power on the headset.
3. Right-click Speaker icon > Select Sounds
4. Under the Playback tab, click on “HyperX Cloud Core Wireless” and click on the Set Default button.
5. Under the Recording tab, click on “HyperX Cloud Core Wireless” and click on the Set Default button.
6. Under the Playback tab, verify that “HyperX Cloud Core Wireless” is set as Default Device. Under the Recording tab, verify that “HyperX Cloud Core Wireless” is set as Default Device. The Set Default button should also be grayed out when selecting these devices under the Playback tab and the Recording tab.
Mic mute / mic monitoring button
Press the button to toggle mic mute on/off
LED On – Mic muted
LED Off – Mic active
Hold the button for 3 seconds to toggle mic monitoring on/off
The headset will play a double beep notification indicating mic monitoring has been toggled
Volume wheel
Scroll wheel up and down to adjust the volume level
WARNING: Permanent hearing damage can occur if a headset is used at high volumes for extended periods of time.
Cloud Core Wireless DTS Overview
A. Status LED
B. Power Button
C. Mic Mute / Mic Monitoring button
D. Volume Wheel
E. USB-C Charge Port
F. Microphone Port
G. Detachable Microphone
H. USB Adapter
I. Wireless Pairing Pin Hole
J. Wireless Status LED
K. USB-C Charge Cable
L. DTS Instruction Card
Headphone
Driver: Dynamic, 53mm with neodymium magnets
Form factor: Over-ear, circumaural, closed-back
Frequency response: 10 Hz – 21 kHz
Impedance: 60 Ω
Sensitivity: 99 dB SPL/mW at 1 kHz
T.H.D.: ≤ 1%
Frame type: Aluminum
Ear cushions: Memory foam
Microphone
Element: Electret condenser microphone
Polar pattern: Bi-directional, Noise-cancelling
Frequency response: 20 Hz – 6.8 kHz
Sensitivity: -44 dBV (1 V/Pa at 1 kHz)
Connections and Features
Audio connection: Wireless USB
USB audio format: Stereo
USB specification: USB 2.0
Sampling rates: 48 kHz
Bit-Depth: 16 bit
Included virtual surround sound: DTS Headphone:X
Audio controls: Onboard audio controls
Battery
Type: Rechargeable lithium-polymer
Battery life*: 20 hours
Charge time: 3 hours
Wireless
Type: 2.4 GHz
Wireless range**: Up to 20 meters
Physical
Weight: 283g
Weight with microphone: 294g
Cable length(s) and type(s): 0.5m USB charge cable
*Tested at 50% headphone volume. Battery life varies depending upon the usage.
**Wireless range may vary due to environmental conditions.
If the headset is connected to the wireless USB adapter, the headset will automatically power off after 20 minutes of no playback audio activity. If the headset is not connected to the wireless USB adapter, the headset will automatically power off after 3 minutes.
The headset and USB adapter are automatically paired together out of the box.
But if the manual pairing is needed, follow the steps below to pair the headset and USB adapter.
1. While the headset is powered off, hold down the power button until the headset status LED starts blinking red/green rapidly. The headset is now in pairing mode.
2. While the USB adapter is plugged in, use a small tool (e.g. paper clip, SIM tray ejector, etc.) to hold down the button inside the pin hole until the USB adapter LED starts blinking rapidly. The USB adapter is now in pairing mode.
3. Wait until both the headset LED and the USB adapter LED are solid. The headset and USB adapter are now paired together.
1. Set Input Device to USB Headset (HyperX Cloud Core Wireless)
2. Set Output Device to USB Headset (HyperX Cloud Core Wireless)
3. Set Output to Headphones to All Audio
4. Set Volume Control (Headphones) to maximum level.
First, take a look on the underside of the charging unit, meaning the part that normally makes contact with the top of your desk / table. Normally, there is a sticker somewhere, which contains a part number and usually the product name next to it. 4Pxxxx is the most common structure but it may start with something else. Significantly older models may instead start with "KHX-" or "HX-" alongside a number starting with "3500xx".
If you see an indent in the charging unit that looks like it was supposed to hold a sticker, but do not see the sticker, the sticker may have fallen off.
Turn off your system and controllers before attempting to troubleshoot the power device.
Unplug the unit for several seconds and plug it back in
Reconnect the device or controllers to the charge unit to see if they are receiving power again
A. Controller Charging Slot
B. Charging Status Indicators
C. USB Type-C Port
Charging Status
Breathing: Charging
Solid: Fully Charged
ChargePlay Quad 2 Installation
HX 3D products will normally have the product info printed / etched directly on the product. There will be two codes, one starting with 'P' and one starting with 'H'.
If you aren't able to locate the packaging or the product info on it, all HX 3D orders would be made through our shop. Log in to your HyperX Shop account and check previous order history for the order. The order details will provide you with the exact product / part number.
Instant Pair utilizes a high-speed 2.4GHz wireless signal without the need for dongles, external receivers, or open USB ports. Instant Pair enables direct connection between some of your favorite HyperX devices and compatible OMEN gaming laptops.
Connecting devices via Instant Pair will affect device performance. See specification tables below for details. Only listed products are compatible with Instant Pair.
Instant Pair Enabled HyperX Devices:
Cloud III S Wireless
Instant Pair Enabled OMEN Devices:
OMEN Transcend 14 (2025)
*Please note, the OMEN Transcend 14 (2024) model is not Instant Pair Enabled. It allows auto-pairing with a Cloud III Wireless headset via a built-in, one-to-one ULL connection.
Connection Specifications:
Pulsefire Haste 2 Pro | ||
Connection Type | Dongle | Instant Pair |
Polling Rate | 4 kHz | 1 kHz |
Protocol | HID | HID |
Pulsefire Saga Pro | ||
Connection Type | Dongle | Instant Pair |
Polling Rate | 4 kHz | 1 kHz |
Protocol | HID | HID |
Cloud III S Wireless | ||
Connection Type | Dongle | Instant Pair |
Audio Resolution | DL 24b96k UL 16b32k | DL 24b48k UL 16b16k |
Protocol | UAC1.0/HID | UAC1.0/HID |
Tournament Lock
LS, DPAD, RS Switch
SOCD Toggle
Go to hyperx.com/ngenuity to download the NGENUITY software.
NGENUITY software features include:
• RGB lighting customization
• Button remapping
• Switch actuation
• SOCD settings
Buttons and Top Plate file Download
File downloads also available at Printables
Press and hold RGB/Profile toggle +X + Y +RB + LB Buttons for 10 seconds
Clutch Tachi LED lighting profiles
Clutch Tachi calibration mode
Connecting the Clutch Tachi
A. Tournament Lock Switch
B. LS, DPAD, RS Switch
C. SOCD LEDs
D. SOCD Toggle
E. View Button
F. Share Button
G. Menu Button
H. Xbox Button
I. Top Plate
J. Pudding Keycaps
K. HyperX Magnetic Switches
L. USB-C Port
M. RGB/ Profile Toggle
N. Stand Feet
O. USB-C to USB-A Cable
Ensure the Clutch Tachi Leverless Xbox Fighting Controller is not connected to your device. Wipe gently with a slightly damp, soft cloth (e.g., Micro ber cloth).